Not able to get call display on my phone

[Anthonymc]

Since I moved to  new address I cannot get caller display on my phone. I was assured by talk talk agent that the fault rests with them and not the actual phone. I was also assured this would be rectified with two to three hours. Nothing. If call display is a part of the package bit misleading if you can't rectify the problem. Or alternatively go to a provider who can

[Michelle-TalkTalk]

Hi Anthony,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Anthonymc]

HI Michelle,

yes, it states it active on my account 

[Michelle-TalkTalk]

Hi Anthony,

I'm sorry to hear this. Can I just confirm, does the Caller Display service show as active in your My Account?

Thanks

Michelle