Phone line not working when connected to splitter

[Jenshe]

I have no dialling tone when my landline phone is connected to the phone socket via the splitter but it is fine if connected directly to the main socket. When I try phoning my landline I get a message from voicemail saying someone is on the phone. Note that it has been fine for years up until now.

My WiFi is fine when the hub is connected via the splitter.

[Anonymous]

Hello,

Thanks for the update and I'm glad to hear that the voice service is now working 🙂

Michelle

[Jenshe]

Profile updated. Please note that I have resolved this issue by using a different splitter, so landline now working again.  

[Anonymous]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Do you mean the microfilter, @Jenshe?

Check for a spare in the original box that the router came in. 

Sometimes the microfilter doesn't work so well.

Staff won't be back on here before Monday. Please add your Talktalk phone number or account number to your Personal Information in the profile area. Go via your avatar; settings etc.....scroll down further to find the SAVE CHANGES button. 

Staff will need that information to identify your account. Don't post it in the public thread.