Recurring line noise

[Dodge08]

My phone line has got a lot of noise on it. I had the same trouble a few months ago and it was rectified by Open Reach at the exchange. The fault has now recurred . Could you please look into it and maybe contact Open Reach again 

Thanks

     Dodge08

[Anonymous]

Morning,

How has your connection and voice service been over the weekend?

Thanks

Michelle

[Anonymous]

Morning,

Thanks for the update. We've also received an update from Openreach to advise that they have resolved a potential fault. We'll check back in with you in a few days to see how your connection has been.

Michelle

[Dodge08]

Hi 

my line was back up and running at about 5.15 and crackle free

Thanks

Dodge08

[Dodge08]

Hi 

my line has been dead since approx 12 midday. Can you find out if it is Open Reach working on it please

Thanks 

   Dodge08

[Anonymous]

Hello again,

I've re-checked and the fault is still being investigated by Openreach. I'll continue to monitor for updates for you.

Thanks

Michelle

[Anonymous]

Morning,

No additional updates as yet. The fault is still under investigation with Openreach. I'll check again later on today.

Thanks

Michelle

[Anonymous]

Good afternoon,

I'm sorry for the delay. The line test is still detecting a potential external line fault so I've passed this straight back to Openreach now. I'll re-check first thing in the morning for an update on the fault for you.

Thanks

Michelle

[Dodge08]

Hi 

when you book engineer , any time any day is ok , sooner the better

      Thanks   , Dodge08

[Dodge08]

Hi  yes please book engineer again on your terms. I have checked from master socket and there is still noise so I am confident the fault is outside

thanks

Dodge08

[Chris-TalkTalk]

Hi Dodge,

If you would like us to book another engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[Dodge08]

Hi, 

unfortunately after 2 days of being clear the crackle and noise has returned . Could you possibly get Open Reach into look into this problem again please 

         Thanks

             Dodge08

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Dodge08]

---

@Dodge08 wrote:

My phone line has got a lot of noise on it. I had the same trouble a few months ago and it was rectified by Open Reach at the exchange. The fault has now recurred . Could you please look into it and maybe contact Open Reach again 

Thanks

     Dodge08

---

     Hi,

An Open Reach engineer attended this morning and done some work outside . The phone line is now noise free and clear , thanks for your help getting this rectified so quickly . Much appreciated

         Thanks

              Dodge08

[Karl-TalkTalk]

Hi

This has been logged to Openreach to take a look.

Check back in 24hrs and we can check for an update.

Thanks  

Karl. 

[Divsec]

Hi @Dodge08 your post has been escalated and you should hear soon.