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Phone outage compensation

Bobit1
First Timer
Private Message TalkTalk

on ‎12-08-2025 05:23 PM

Message 2 of 2

My phone has been out of order for 11 days. I understand it is an Openreach problem. I have talked on the chat line to a person and they tell me that I am entitled to compensation of totaling £10 . I thought that TT was part of an agreement with Ofcom to pay £9.99/day. Has anything changed? 

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1 REPLY 1

kanya-TT
Support Team
Staff
Private Message

on ‎12-08-2025 05:34 PM

Message 1 of 2

Hey there, @Bobit1. Thank you for reaching out and sharing your concerns regarding your phone service. I understand how frustrating it can be to be without your phone for such an extended period.

 

Regarding your inquiry about compensation, you are correct that TalkTalk is committed to compensating customers for service outages. However they are terms and conditions to which this apply, here is a link : About your auto compensation credit to for more information.

 

But we can always look into your account and investigate, if you are not happy with recent resolution. 

 

 

Kanya

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