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Phone stopped working

Leeandduke
First Timer
Private Message TalkTalk

on ‎10-02-2026 09:40 AM

Message 23 of 23

Phone stopped working yesterday. Recently swapped from copper to digital which started fine but now nothing. Have been trying to log onto the Talk Talk site to contact them but will not log in. Keep being sent 6 digit verification code which then asks me to log in again. Had 5 codes sent to me so far. Really starting to think it’s time to switch providers as too many problems occurring and far to long long to remedy.

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22 REPLIES 22

fr8ys
Community Star
Private Message TalkTalk

on ‎10-02-2026 11:40 AM

Message 21 of 23

Have you tried restarting the device your phone is connected to, either your router or grand stream device?

 

Often clears the issue.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry there are plenty of ways to reach out if you need to speak to TalkTalk directly if you do not obtain the answer you require.
Please see the pinned post at the top of each forum page for a link.
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nambuso-TT
Support Team
Staff
Private Message

on ‎10-02-2026 09:59 AM

Message 22 of 23

Hi there @Leeandduke I am very sorry to hear this. Looking into your account, I can see that you are a full fibre customer and I would need you to please contact them directly using the below contact details so that they would be able to assist you further.

 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

 

Alternatively, you can use the below contact details:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

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