Telephone landline not working

[Treborth]

We found yesterday that the landline is not working although the broadband is fine. No calls in or out. No dial tones. No ringing. 

[Chris-TalkTalk]

That's great new Treborth, thanks for letting me know 🙂

Chris

[Treborth]

Hi Chris,

We have just been called on the landline by Openreach to tell us the problem has been fixed.

We now have a working phone.

Thank you so much for your help in setting up the repair and for getting it done so quickly.

Excellent support again from you and your colleagues.

[Chris-TalkTalk]

I've raised this to Openreach, they will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[Chris-TalkTalk]

OK thanks, I'll raise this to Openreach for further investigation

[Treborth]

Hi Chris,

Yes I can confirm there is still a fault. 

[Chris-TalkTalk]

Hi Treborth,

Can you just confirm that it's still not working and we'll arrange an engineer visit

Chris

[Treborth]

I have just tested with the test socket and there is no change with the current handset.

[Treborth]

Good Morning, Michelle,

Thank you for getting in touch.

We do not have a second handset so cannot test this.

I will test the current handset with the test socket.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault. Can I just confirm, is the no dial tone fault also present at the test socket with 2 different handsets? As soon as we have confirmed this then we can raise this over to Openreach for further investigation.

Thanks

Michelle