Home Phone

PaulGW1 · ‎25-06-2023

I had full fibre 150 installed on 22 June. The internet works fine, but VOIP not working. I installed the VOIP as instructed, but the blue phone light is not lit. I believe others have had the same problem.

Can you help please

KeithFrench · ‎26-06-2023

You are very welcome @PaulGW1

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Anonymous · ‎26-06-2023

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

PaulGW1 · ‎26-06-2023

I think I have sorted this out now with assistance from KeithFrench. I’ll get back to you if the problem occurs again

PaulGW1 · ‎26-06-2023

Many thanks Keith, that seems to have done the trick. Much appreciated

Anonymous · ‎26-06-2023

Morning,

Please let us know how you get on and if you still need assistance with this.

Thanks

PaulGW1 · ‎25-06-2023

Many thanks, Keith. I’ll give that a try tomorrow and get back to you

KeithFrench · ‎25-06-2023

What happens if you connect the phone to the Grandstream, then the Grandstream to the ONT in place of the Eero & perform a reset on it? If the phone then registers, as it often does, then reconnect the Eero to the ONT & the Grandstream to the Eero.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

PaulGW1 · ‎25-06-2023

Yes Keith, that is correct

Paul

KeithFrench · ‎25-06-2023

I assume that you have the Eero router & Grandstream ATA, is that correct?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support