Voicemail No Indication

[ianfollett]

I am not getting the interrupted dial tone indication when I have voicemail messages waiting (as verified by checking 1571). This problem has ongoing since TT fixed the last major landline outage and is not resolved by the usual "switch the router off and on" routine recommended to users in other threads.

Please will you fix this problem URGENTLY, as the service is useless without it.

Thanks, Ian.

[kanya-TT]

Hey there, @JOICEY. Please start your own Thread and we'll be to assist you.

Kanya

[ferguson]

@JOICEY 

Please start your own topic if you would like further help as each customer issue is dealt with individually. 

[JOICEY]

Hi, I am having the exact same problem, been speaking to the technical department for over an hour and problem still not resolved. This issue has been escalated 3 times!

[kanya-TT]

Hey there, @ianfollett. We'd like to look into this for you. Are you still having the same issues. 

Kanya

[Divsec]

Hi @ianfollett your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.