No Voicemail notification on Digital Voice

[JohnIsard]

Since converting to Full Fibre with Digital Voice, I can still receive Voicemails (on my former landline number). However there is no Notification Tone to warn me of unanswered Voicemails like there was on the analogue service.  (The analogue service provided an intermittent dial tone under these circumstances.)

[siphosethu-TT]

I'm glad you've gotten the help you need, is there anything else I can do for you?

[JohnIsard]

Yes thanks. As per my last message.

[Philile-TT]

@JohnIsard just to confirm you have now been assisted with your query? 

[JohnIsard]

After many transfers, I finally spoke to a technician who understood this problem. Apparently those users with the TalkTalk VoIP app on their smart phone will continue to receive the intermittent dial tone to notify pending unanswered Voice Mails.

However analogue cordless Base Stations plugged into the WiFi Hub will not receive this notification and there is no prospect of this changing. 

[Thabile-TT]

Hi there @daves01 we are here to help. please start your own thread so that we can look into this for you. If you are on  Full Fibre please you can use these details to speak to Full Fibre department.  

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

[daves01]

I reported this fault back in May 2025 - a power-down reset cured the fault for a while but then it soon came back.  Now I just live with it!

No indication of voicemail messages 

[Thabile-TT]

Hi there @JohnIsard I will need you to contact our full fiber team so they can have this looked into for you. Please use the details below to get in touch with them. 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm