Landline not working for the last 10 days

[Sir_Talbot_Buxomly]

Up until 10 days ago, my landline was working fine. I was using the TalkTalk supplied Digital Voice Adapter, the Grandstream HT801 Analog Telephone Adapter.

Now when I pick up the phone, it says "device is not registered" and when I try to phone the number using my mobile it goes straight to voicemail.

Anyone offer any suggestions??

[Michelle-TalkTalk]

Morning,

Thanks for trying and I'm sorry to hear this. I think we should send a replacement DVA to rule this out. Would this be ok?

Michelle

[Sir_Talbot_Buxomly]

Hello.

I tried that and it's still not working.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Have you tried resetting the digital voice adapter?

Resetting your Digital voice adapter

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.
Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle