Full Fiber Digital Voice and WIFI dropping

[WelshBrisy]

Hi,

A few weeks ago I signed up for Digital Voice with my fiber, therefore removing the need for the 'copper wire'.

I have had no notification/confirmation from TalkTalk with regards to setting up the Digital Voice facility.  My router does not have a phone port, so I have a feeling I will be without a phone if it is switch without notice.

The WiFi also has a tendency to drop out for a minute or more which affects the TV and smart speakers.  This can occur several times in one hour.

Reading other posts, it sounds as if another router is required.

Thank you in anticipation for your help.

Regards 

[KeithFrench]

Hi @WelshBrisy 

If you want help with your WiFi issues, I offer assistance with this.

The information below is provided by TalkTalk, for confirmation, please contact @Debbie-TalkTalk or @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[Debbie-TalkTalk]

Hi @WelshBrisy 

This appears to be a data only connection.

Please can you contact our future fibre team so they can take a look at adding the voice service for you

Your Future Fibre Support Hub