Voip not working

[muttley001]

Since my copper land line has been decommissioned last month I have uograded to VOIP. All was working well for a week, now all we have is a single long contiuous tone. No incoming or outgoing calles can be made.

Checked all connections to router and all fine. The router though does flash the occasional orange & white light for a minute or so then go solid white for a out 5 mins. Then back to orange /white flash.

Wifi speed is sitting at about 70mbps/18mbps Upload & downlad speed. 

Really need the phone back up & running.

What is happening? 

No faults showing up on website, but the site has been pretty difficult to access.

[nambuso-TT]

Hi there @muttley001. Thank you very much for letting us know. Should you have an issues with your TalkTalk services please do not hesitate to contact us and we wil always be ready to assist. Thank you very much for contacting TalkTalk have yourself a lovely day.

Goodbye!👋

[muttley001]

After calling the Talktalk help line They managed to reset the router from their end. Now all working fine. Looks as of the issue was a router setting which could not be accessed at my end. 

30 min phone call and all sorted, So not as painful as I thought it would be.

Still think the web page is a real PITA to navigate. But My issue is sorted now. 

Thanks everyone for your input. Much appreciated.

[siphosethu-TT]

Hi there @muttley001, please call in as advised and let us know how it goes okay. 

Thanks a lot @ferguson & @fr8ys  for the help. 

[fr8ys]

Probably worth the try, but sorry it didn't work 

You'll need to phone, as mentioned, to get resolved.

Good luck 

[muttley001]

Tried unplugging the router & powering down for abkut 30 mins, Still no joy.

Router flashes 2 white then one orange. 3 times, then goes back to solid white for 30 seconds  The repeats the flash codes. 

[fr8ys]

Have you tried resetting your router or device or both that you plug your phone into as this sometimes resets everything. Try a 30 minute power down if the quick reset does not work

Unfortunately staff here do not have access to Full Fibre systems so for more help you will need to phone the full Fibre team.

Try phoning 03451720074
Opening Hours:
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[ferguson]

Sadly, the community support team cannot help with Full Fibre and VoIP issues at present, you will need to contact the appropriate customer services team directly. Details and opening hours can be found here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...