a fault was reported weeks ago on speed issues. new router sent (worse than the one we were using) changed back to old one.. weeks later after that issue STILL not resolved the phone line is diabolical you couldn't hear anything unless you were speaking to talktalk
after speaking to you on the phone this morning and line checked there was a FAULT its now showing on your website and within a matter of minutes its APPARENTLY already been checked at exchange and now your saying an engineering needs to come here. YOUR OPERATOR TOLD ME EXACTLY WHAT THE FAULT WAS AND IT CERTAINLY WASENT MY END) I HAVE HER NAME. You cannot even book an engineer on your website because theres a fault with that too. oh and while I was speaking to them the line went dead and cut off mid way. so absolutely nothing was resolved there either
https://support.talktalk.co.uk/fault-timeline/REP-13573280
Description
This case is open
Status
Action needed
Date reported
30/10/2023
Reference number
REP-13573280
Book an engineer appointment = IMPOSSIBLE TO DO BECAUSE ABSOLUTELY NOTHING HAPPENS
Updated: 11:49 on 30/10/2023
We've run a test and found a fault that requires an Openreach Engineer to visit your home.
Please book as soon as possible.
An engineer is on the way to the exchange.
Updated: 11:41 on 30/10/2023
There is an issue with the line providing your connection. An engineer is on their way. They will not need to come into your home.
You have an open case
Updated: 10:41 on 30/10/2023
We’re sorry you’re experiencing issues.
We will keep you updated on this timeline about your case’s progress.
contact our team = absolute nothing happens and it wont even do that
ALL WE WANT IS EXACTLY WHAT WE A PAYING FOR AND THE SPEED WE ARE PAYING FOR. NOT EXCUSE AFTER EXCUSE ABOUT WHY WE DONT HAVE. ITS OBVIOUS TO ME IF YOU CANNOT PROVIDE THEN YOU SHOULDN'T BE CHARGING FOR IT CLAIMING YOU CAN
so stop trying to fob me off stating FAULT is internal when your staff have told me its EXTERNAL and resolve the matter
