I will be able to check on this for you @DerekElliott as I will also confirm all information you would need to know since I will conduct minor line checks on my end with this. In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.
@DerekElliott, thank you for reporting this matter to us as we will get into this matter asap. Just to double check, are you currently at home where broadband services are installed?
