@johndurranthotmail,
Staff will be on holiday on the forum for Xmas Day and Boxing Day.
Do complete your community forum profile details for them to pick up this thread on Friday.
Add your Talktalk phone number or account number in Personal Information. Go via your avatar; settings; drop down menu....scroll down further after completing your details to find the button to SAVE CHANGES.
Gliwmaeden2, a fellow customer.
