talktalk selling my data

[MasonXD]

So I had a scam call today pretending to be 'Steve' from BT. Googled the number, absolutely nothing. His line was really bad too.

I have NEVER given my landline number out to ANYTHING. I always say I don't have one. So how the *@#][!![]'#[@#]!* have they gotten my name and number? TalkTalk has clearly sold my data after saying on the phone they have not. When obviously they have?

How can I claim compensation on this because I'm pretty *@#][!![]'#[@#]!* off about it.

[ferguson]

OK, as there have not been any further posts from the OP for a while I am locking this topic again. 

[Billx]

All right, what I meant was that since the phoneline is registered in his name, all he has to do is pull telephone handset out of the socket.

He said he never uses that phone. He said that only nan rings in to talk to  mum. That there are no other calls. As if he has prohibited his mum from ringing anyone. That somehow doesn't gel. Also, if you use a phone, you have to accept the possibility of getting one or two scam calls.

[Gliwmaeden2]

@Billx, the OP can't simply "close the landline account".

With traditional copper (whether simply ADSL or FTTC) the landline is the means by which the internet service is supplied.

If the customer wishes to stay with TT, they don't necessarily have full fibre available in the customer's area. Other companies may offer it, but the customer may not want to move to them. It's a big deal switching, especially with all the infrastructure changes. 

While the OP's Nan uses the number to call the OP's Mum, that landline service remains essential anyway. Even if the OP could get a switch to Full Fibre, any VOIP would have a number which would be vulnerable in the same sort of way.

Given that many scam calls are the result of bot generated numbers, there's no way to avoid them happening altogether. Sadly we have to be wary of even what look like local numbers calling in. These can be spoofed and easy to make people lift the phone to reply. 

[Billx]

So, if you don't use your landline, and you don't call anyone with it, I don't understand, why don't you just close your landline account, and no one will ever scam you again. Just because you never used that phone, doesn't mean that someone who knows your name and telephone number hasn't given this information to someone else other than to TalkTalk. Isn't that right?

[Chris-TalkTalk]

Hi MasonXD,

As Debbie has said, TalkTalk don't sell customer data. You can report the number here - Who is Calling me from this Number UK | Check Number - TalkT (talktalk.co.uk)

Please also see Security Hub - TalkTalk Help & Support, there is a link to our Call Safe feature

Thanks

Chris

[ferguson]

OK, this thread has descended into personal exchanges now so I am locking it, pending review by the support team. 

[MasonXD]

God you're so cool!

For anyone else please read the post and what I've said before commenting stupid stuff.

[pgjenn]

-

[pgjenn]

I think we've all guessed that.

[MasonXD]

Never heard of it mate 

[pgjenn]

What's that old saying? "You catch more flies with honey than with vinegar." Something like that.

[MasonXD]

Then how did they get my name eh? Nice one read the post next time aye

[ferguson]

It is not obvious at all. Random dialling machines are rife and your number was more than likely simply randomised by a bot. It can happen even if you never disclose your number anywhere. 

[MasonXD]

No I won't. Maybe you should watch who you sell information to. Bit of a joke that still haven't read the post or you're just straight up deflecting it in hopes someone will believe you.

I do not use my landline.

[Debbie-TalkTalk]

Hi MasonXD

Please can you report this call/number using the link provided in my previous post.

Thanks

[MasonXD]

Did you not read the post? It's so obvious that they have?

[MasonXD]

This is the first year I've been with them

[Debbie-TalkTalk]

Hi 

TalkTalk do not sell data. 

You can report any calls received here Who is Calling me from this Number UK | Check Number - TalkT (talktalk.co.uk)

[pgjenn]

@MasonXD TalkTalk suffered a data breach in October 2015, when a hacker stole more than 150,000 customer names, addresses, dates of birth, phone numbers, email addresses and bank details. Were you a customer at that time?

[MasonXD]

Well asking for evidence from a company that is refusing to give me any documents it's kind of dumb?

Stop ass licking and actually read and take in the information. I don't use my landline it's redundant. No calls are made on it. Yet someone calls me asking for me personally that isn't talktalk.

Sorry let me stress again, the landline has NEVER been used to make a call.