If you still have an internet connection, @jJJNicholson, run a diagnostic check via My Connection [go via Service Status Dashboard in the forum menu].
There's no longer staff support on the forum, so you'll need to use Chat [from My Account] or phone using a mobile to 03451 720088 to follow up.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
