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Mobile support

For any questions about your TalkTalk mobile service.

Help, cannot make or receive calls on mobile.

wJanet1
Conversation Starter
Private Message TalkTalk

on ‎11-03-2024 11:47 PM

Message 2 of 2

Hi,

Hope someone can give me some advice, since February I've not been able to make or receive calls on my mobile. I had some problems, and they suspended my service until I rang them and sorted it out. The phone was working ok then an hour after them reconnecting me I couldn't make or receive calls but could send and receive texts. I rang them again a few weeks ago to sort the problem but she came up with saying it must be the speaker, to cut a long story short, I upgraded my phone from iPhone 8plus to 11 pro max, changed the sim put in the tray, same thing cannot make calls. I had someone look at my phone they said the speaker isn't the problem, they think something happened on reconnecting my service. Just hope someone can help as I need to use my phone. 

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ferguson
Community Star
Private Message TalkTalk

on ‎11-03-2024 11:57 PM

Message 1 of 2

Sadly, the support team here cannot deal with any TalkTalk mobile issues, you need to contact them directly via the usual channels:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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