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Mobile support

For any questions about your TalkTalk mobile service.

Outstanding bill now paid

Johnyates1
First Timer
Private Message TalkTalk

on ‎13-01-2025 10:07 PM

Message 5 of 5

my broadband with mobile contract finished in 2019. I noticed I was still paying £3 a month for the last 5 years for the mobile, which I don’t think I ever used. I cancelled the direct debit and got a threatening letter regarding an 18£ outstanding  amount. There is no link in the account to cancel the contract, which I had assumed stopped when the broadband stopped. I’ve been threatened with a bad credit score when you’ve taken 3£ a month for 5 years for providing nothing. Please cancel the mobile.

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4 REPLIES 4

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Rukiabegum

on ‎18-01-2025 07:34 AM

Message 1 of 5

@Rukiabegum, you need to start your own thread, and please be clear about WHAT is not updating etc.

 

There won't be staff on here to reply before Monday, but we'll do our best to help.

 

You need to check that you are on the right message board for the topic [choose from help with your service in the forum menu] and click on start a topic. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Rukiabegum
First Timer
Private Message TalkTalk
In response to Rukiabegum

on ‎18-01-2025 02:30 AM

Message 2 of 5

How long will it take to get updated 

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Rukiabegum
First Timer
Private Message TalkTalk

on ‎18-01-2025 02:28 AM

Message 3 of 5

It's not updating 

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ferguson
Community Star
Private Message TalkTalk

on ‎13-01-2025 10:15 PM

Message 4 of 5

I am sorry to see this, but unfortunately the support team here cannot help with mobile billing. You will need to contact customer services directly, details and opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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