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Mobile support

For any questions about your TalkTalk mobile service.

Phone Number Suspended - Can't Login To Make Payment

pkh1162
First Timer
Private Message

on ‎24-04-2023 06:01 PM

Message 4 of 4

I accidentally went over my data limit and received an email saying that I owe £12 and my phone number has been suspended until I make a payment. Unfortunately, when I try to login, it is saying  it doesn't recognise my email address and my account number is too short.

 

I tried to go through the live chat but they just said they can't discuss it because my details aren't on their system. I tried phoning the help line number and they said they would phone back on my landline but didn't. I'm at my wits end. I just want to make this payment so I can start using my phone again.

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3 REPLIES 3

pkh1162
First Timer
Private Message
In response to Gliwmaeden2

on ‎25-04-2023 10:11 AM

Message 1 of 4

Thank you for the suggestion! I will try that route.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎24-04-2023 09:47 PM

Message 2 of 4

You might be able to reach mobile support by phoning 03451 720044, @pkh1162. (Daytime)

 

It should be possible to make a payment over the phone or by bank transfer:

 

https://community.talktalk.co.uk/t5/Articles/Paying-your-mobile-bill/ta-p/2204452

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

ferguson
Community Star
Private Message TalkTalk

on ‎24-04-2023 07:01 PM

Message 3 of 4

The support team here cannot deal with mobile billing issues, you will ned to contact the mobile team directly:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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