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Since moving to talk talk my printer has stopped printing

Joey3
First Timer
Private Message TalkTalk
Message 3 of 3

Since moving to talk talk my printer has stopped printing 

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2 REPLIES 2

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 3

Is your printer wifi enabled?

 

Did you change the router setting from your old set-up to match on your new router? If so, then do you have a guest network?

 

I ask as for some reason when I updated my router my pc connected to the guest network and my printer was on the main network. The printer and device you are printing from have to be on the same network.

 

If you didn't change your logon to match, have you tried reinstalling the printers software so you can select the correct wifi network? If not give that a try.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @Joey3 

 

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. Is the printer connected to the router's WiFi network or does it use a WiFi Direct method, where the printer advertises its own WiFi network?
4. What type of devices are you trying to print from?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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