Broadband made faster

[StephenF]

We're all using our home broadband more than ever before (the average TalkTalk home downloads 45GB of data a month). So we're investing tens of millions of pounds into our network to make it faster and more stable.

Here's what we've been doing:

• Adding capacity, so the network doesn’t get overloaded and slow you down
• Simplifying the network so it can adapt more quickly to future needs
• Developing an Ultra Fibre Optic network that runs all the way to your router
• Working closely with Netflix and YouTube for quicker and smoother streaming
• Finding and fixing the parts of our network that weren’t as reliable as they could be
• And, we're pleased to say we’ve just reached number 1* for keeping your speed the same – however busy the internet is

Making the most of our improved network

We bring the best possible broadband connection to your home – but there are a number of factors inside your home that affect the speed you get on your devices. Here are some tips to keep their performance up.

• Place your router in a central unobstructed location, facing into the room
• Try not to put your router in a corner with concrete or brick walls
• Nearby electrical devices like a cordless phone, microwave or baby monitor can disrupt your signal
• Leave your router on at night so we can keep it updated for the best possible connection. It’s not using much electricity, we promise

*Ranked number one by SamKnows based on peak throughput percentage which was 98.81% for TalkTalk in December 2016 for Fast Broadband according to SamKnows broadband performance monitoring service for UK ISPs in December 2016.

[Anonymous]

Sorry, my comments were for davmil50 who seemed to be waiting for a response regarding his current performance.

[Si_Gray]

Talk Talk powerline adpaters have been out of stock for several days so wondered when they will be back in stock.  Alternatively is there another recommended powerline adapter e.g. TPLink / Netgear.

[Anonymous]

No one on these forums would be aware of when new stocks will be available.

But lots of choice for powerline adapters.

Nothing special about the ones supplied by TalkTalk.

Just have a look on (say) Amazon - depends if you want extra features and what your budget is. But a known brand name is recommended, and Amazon as they always accept returns without any fuss if things don't work.

[Si_Gray]

Thanks.  

[anoyed]

are you having a laugh read the posts everybodys internet isnt getting faster its getting slower you need too sort it out

[Kenny8]

What?

[Kenny8]

Chat champion sent me message so I replied I’m not scapegoating 

[Chris-TalkTalk]

Hi anoyed,

If you're experiencing any specific problems with your service can you start a thread in the relevant support section and we'll be happy to help

Chris

[FlyingBrick3]

We have just updated our service with TalkTalk in February this year to 38Mb to the house and have not received a TalkTalk TV Box. Looking through our paperwork I assumed this would come with the router as part of our package in the 18 month contract. Anybody throw some light on this for us as we were using Tiscali before TalkTalk took over the old comapny.

Wife did phone up but the gentleman in question on the phone just stuck firmly to his script and very quickly put her off. asking silly questions.

Also every single day the phone rings from 03451720088 driving us mad and will not leave a message on our asnwerphone.

Any help in this matter gratefully received.

Chris

[ferguson]

@FlyingBrick3 You have posted in the blog section of the forums, you would do better to start a topic in the appropriate Help section.