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Eliminate network user

Orlando3
First Timer
Private Message TalkTalk

on ‎27-12-2023 10:44 AM

Message 4 of 4

How can I eliminate a device connected to my network? I have connected an unusual device to my network and I can't eliminate, what can I do?

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3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk

on ‎27-12-2023 11:26 AM

Message 1 of 4

The best way is always to change your WiFi password to something longer & stronger. MAC address filtering can be used, but it is not that effective these days, as MAC addresses can be easily spoofed. I cannot be more precise, as you haven't told me the make/model of the router that you have.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Orlando3
First Timer
Private Message TalkTalk

on ‎27-12-2023 11:16 AM

Message 2 of 4

The issue is I think someone is stealing internet from my router because I can't recognize the device, but I don't know how to block the access, there is any way to block the access to an unknown device?

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎27-12-2023 10:58 AM

Message 3 of 4

Please can you elaborate, I cannot answer your question without knowing the make/model of the router that you are using & what this device is?

 

If you have connected it to your WiFi & now don't want it, turn it off or tell it to forget the WiFi network.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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