Hi @Faith4
Which make/model of router are you using, if it is anything other than an eero, then this is probably down to Homesafe:-
https://community.talktalk.co.uk/t5/Articles/HomeSafe-An-Overview/ta-p/2205260
Homesafe can always be disabled in MyAccount if required.
If it is the eero, then this can be caused by multiple features, which I will elaborate on if you have one of these.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
