I need talktalk.net to unblock norton

[Snowball123]

My PC is playing up and Norton are trying to resolve it but they're being blocked by talktalk.  How can I get taltalk to unblock them and the logmein app

[Ady-TalkTalk]

Have you tried turning off the router for 30 minutes? 

Ady

[Snowball123]

Hi Ady,

When Norton were blocked I disabled scam protection but they still couldn't obtain remote access, saying that it was still being blocked by TalkTalk. Are there any other settings that would be preventing access? 

[Ady-TalkTalk]

Scam protection is already showing turned off on your account. It would be Scam Protection that would normally block the use of logmein. 

Ady

[Gliwmaeden2]

Staff will be back on here after the weekend, @Snowball123.

I'll re-escalate this for you. 

[Snowball123]

When Norton Support tried to get remote access (at my request) they advised that they were blocked by TalkTalk and were unable to proceed with system improvement changes I have paid for. I'm aware that allowing 3rd parties remote access can be a security issue and TalkTalk quite rightly blocks these attempts as standard, but if I need a known and trusted 3rd party to carry out maintenance work remotely, how can I do this?

[Ady-TalkTalk]

Hi Snowball123, when you say you're blocked by TalkTalk what is blocked? Email?

Ady