MANAGE WI-FI AND SECURITY SETTINGS

[Blackbriar66]

I have a longstanding issue with Manage Wi-Fi and Security settings access.

I am not able to access and manage the allowing and blocking of the various website categories.

There is a technical error message stating that TalkTalk are trying hard to fix the issue.

The message has been there fore at least 2 months and when I can actually get to speak to someone I am told that it is a general issue across the network which is being addressed.

Is this true? Are all customers experiencing this issue?

[Blackbriar66]

I have always used microsoft edge.

[sabelo-TT]

Thank you for this. Please note that you can be able to further manage your security settings on your end via your MyAccount. 

I understand you are currently unable to accessing your MyAccount, if I may kindly ask, what browser you currently accessing your MyAccount? 

[Blackbriar66]

I am not able to access my HomeSafe settings. From My Account I click on Manage Your Wi-Fi Security but can get no further because there is a message 'There was a technical error. We're sorry and working hard to resolve this. Please try again later.' This has been there for many weeks and all TalkTalk technical can tell me (last contact one month ago) is that this is an issue across the TalkTalk network which is being investigated....

[sabelo-TT]

Thank you for this. I will now need for you to double check on your HomeSafe settings via your MyAccount to see if HomeSafe settings are switched on. Kindly confirm with feedback once done. 

[Blackbriar66]

@sabelo-TT, I am able to access MyAccount from my end.

[sabelo-TT]

@Blackbriar66, thank you for confirming. Just a quick check, are you able to access your MyAccount on your end?

[Blackbriar66]

Many thanks sabelo-TT. The issue still persists...

[sabelo-TT]

Thank you for this @Blackbriar66 as I will investigate on my end for you 🙂 

[Blackbriar66]

Hello Sabelo-TT,

Just to confirm, I have updated my community profile as requested.

[sabelo-TT]

Hello there @Blackbriar66, thank you for binging this to our attention as I will have to double check on this matter for you. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done. 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you