Router

[Franna53]

Hello. I recieved an email from talktalk saying my router is outdated and doesn't get the latest updates anymore.

Should i call and ask for a new one or it's not that important? 

Thanks for any reply. 

Francis

[nambuso-TT]

Hi @KeithFrench as per the comms received by the customers the devices will continue to work as normal and don't actually have to be replaced unless the customer needs a new router due to impact in services, we can then replace the router. However, this update will not affect the customers services, customer will be able to use the device as normal. 

[KeithFrench]

Hi @nambuso-TT 

Has there been a change in policy here? Since these emails started to go out, your predecessors replaced the routers straight away.

[nambuso-TT]

No worries Franna53, should you require any further assistance, please do not hesitate to contact us:)

Thank you for contacting TalkTalk. Enjoy your day.

Goodbye!👋

[Franna53]

Thanks a lot all for help. Good day.

[nambuso-TT]

Thank you so much for providing that information, so to answer your question above, the comms that were sent to you were just to advise you that your device is no longer supported by the manufacturer with regards to software and security updates. Your device will continue to work just fine and you won't experience any issues with this change. You can keep using the device as this won't impact your services. 

[Franna53]

[Franna53]

[nambuso-TT]

Thanks for that however please take a screenshot of the email and post it here if possible then I will take it from there. Thanks

[Franna53]

Hi . I forwarded the email about outdated router, i have done this using email if that's ok, i just replied to the message you sent me this morning. 

Thanks

[nambuso-TT]

Please disregard the message above. Could you please send a screenshot of the communication you received from us regarding your outdated router. Thanks

[nomfezeko-TT]

Hi @Franna53 , thank you so much for the positive feedback, please do let us know if you need anything further. 

-Fez. 

[KeithFrench]

You are very welcome @Franna53 

[Franna53]

Thank you Keith, I have made them changes in settings. 

Much appreciated

[Franna53]

Thank You Nambuso

[nambuso-TT]

Hi there @Franna53. I will need to access your account and look into this for you.

[KeithFrench]

Hi @Franna53 

Don't worry about it. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.