Aerial

[Scotia55]

Hi am looking for a way to check aerial signal strength on Talktalk TV hub.  I have looked in settings but can't find it.  Do I use the tv box remote or the tv one?  Once again I am getting a pixelated picture and the tv hub is only weeks old.   So am wondering if it's my aerial.  There are no faultsshowing on the transmitter for my area and I usually get a good reception.   So aerial is about 10 years old?  Should I get it checked?

[Scotia55]

No thank you.  Can't fault customer service from Talktalk.   You've been excellent.  👏👏👏

[nomfezeko-TT]

Thank you for reaching out to us regarding your aerial. We appreciate your prompt communication about the corrosion and water ingress you experienced.

We’re glad to hear that the aerial has been changed. If the issue persists even with the new aerial, please do get back to us so we can look into the matter. 

If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to let us know. Your satisfaction is our priority.

Thank you for choosing us, and we look forward to serving you again. 

Thanks,

-Fez. 

[fr8ys]

That's good news, not the fact it failed, but that you identified it and are back up and running!

Thanks for letting us know.

[Scotia55]

Hi Aerial has been changed.  It was corroded and water had got in so am hoping that was all it was.  Thank you for your quick response.   Cheers.

[nomfezeko-TT]

Thank you for the response, please do keep us updated so that we can further support you should it be required. 

-Fez. 

[fr8ys]

@Scotia55 when you say nothing at all when you plug the aerial into the TV, do you mean no signal and no picture at all or do you mean no pixillation?

If the former can you try returning the TV and testing again.

If no pixillation, then I  suggest retuning the box to ensure the box is set to the right region and transnitter. First though remove the aerial and retune. This will result in 0 channels but will clear any residual memory held in the box. Then tune with the aerial in. You should then get the option to choose the region.

Hope this helps.

[Scotia55]

Thank you for that.  I am having the aerial checked, hopefully today.  There is no signal or diagnostic options on my settings so can't do that.  I'll see what the aerial guy says.  I live in a coastal town where the tv signal is usually very good but given aerial is 10 years old, I wouldn't be surprised if that is the cause.  Thanks for reaching out and I'll keep you posted on the outcome. 

[nomfezeko-TT]

Hello @Scotia55, thank you for reaching out to us regarding the pixelated picture on your TalkTalk TV hub. I understand how important it is to have a clear signal, and we are here to assist you.

To check the aerial signal strength on your TalkTalk TV hub, you will typically need to use the TV box remote. Here’s how you can do it:

- Press the "Home" button on your TV box remote to bring up the main menu.

- Use the arrow keys to scroll to "Settings" and select it.

- Look for an option related to "Signal" or "Aerial Signal Strength." This may be under a submenu like "System" or "Diagnostics."

If you don’t see a specific option for signal strength, it may not be available on your model. In that case, you can try the following:

- Ensure that all cables connected to your TV box and aerial are secure and undamaged.

-Given that your aerial is about 10 years old, it might be worth having it checked, especially if you’re experiencing pixelation. A professional can assess its condition and make any necessary repairs or replacements.

- Sometimes, weather conditions can affect signal quality. If you notice issues during certain weather, it may be temporary.

Since there are no faults showing on the transmitter for your area, it’s likely that the issue could be related to the aerial or its connections. If you continue to experience problems after checking these options, please let us know, and we can explore further solutions to help you:

Thank you for your patience, and I hope we can get this resolved for you. 

-Fez, 

[Scotia55]

Hi Angelique  just turned on tv this morning.   Still pixelated.   Unplugged aerial from box and plugged into back of tv.  Absolutely nothing at all.  Replugged into box and pixallation returned.  Am at a loss.  It seems to me that it is to do with signal strength.

[angelique-TT]

Good morning Scotia55. Please confirm if everything is still okay after the factory reset was done yesterday?

[Scotia55]

Thanks for responding.   All channels were the same so not restricted to just one.  Aerial hasn't moved so not that.  It's pretty well anchored.  Did a factory reset which seems to have settled it down for now.  There briefly was a low signal warning but that didn't continue.  I've turned it off now but will see how it is when I turn it on tomorrow.   If the same pixallation, I will plug aerial into tv and see how I go.  Thanks for your input.

[fr8ys]

There is no function on the TV Hub for measuring signal strength and quality.

Some TV's may have signal measures.

When this happens take the aerial out of the hub and insert it directly in the TV and select the same channel. Does this pixilate? If so then it would suggest an aerial issue.

However, the weather can play havoc with TV signals especially the "minor" ones. When your picture pixelates, have you tried changing channels? Are these too affected?

If the signal is poor, do you get a low or no signal warning message?

There are signal strength meters you can purchase if you wish to check (about £15). These can also be used to align your aerial in vase it's moved in the wind. On the latter you could do a visual check with neighbours aerials, in case its obvious it has moved.

Hope this helps.