Hi, since last week, my router is rebooting while watching tv. The amber light starts flashing and I then lose connection. Very frustrating! I have switched off for 5 minutes, but still get the same issue.
I recently received correspondence to say my router was no longer supported by yourselves, so can you please send me a replacement one which is.
It is literally just the router which keeps flashing to amber and losing connection, while it reboots. I have only noticed it while watching TV at the moment.
Openreach has a dedicated team to deal with vulnerable customers, and these are identified as Emergency Welfare Cases. An Emergency Welfare Case is where the customer has a life-threatening illness and applies to repair cases that have a total loss of service In-life or in a provisioned state that requires the urgent restoration of service.
Will you (and anyone who lives with you) be able to contact emergency services while your services remain impacted?
Thank you very much for confirming, I will need to run checks for you to determine the cause of the issue, just to confirm as you did mention in your original message that the amber light starts flashing and you then lose connection, you can say that you are experiencing dropping connection so that I can run relevant tests to your issue?
Thank you very much for confirming, I will need to run checks for you to determine the cause of the issue, just to confirm as you did mention in your original message that the amber light starts flashing and you then lose connection, you can say that you are experiencing dropping connection so that I can run relevant tests to your issue?
Hi there ChristoffBas. I am very sorry to hear this. I will look into this for you. Please confirm if you are messaging us from home, where the TalkTalk services are installed. Thanks
