Lost tv hub remote

[Krhemsley]

We have misplaced our tv hub remote and have turned our house upside down trying to find it. Now I am starting to wonder if my son has accidentally thrown it in the bin/recycling. 

where can I get a replacement remote for the tv hub? I have bought a universal talk talk ‘youview’ remote hoping this would connect to it but no luck! 

thanks 

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Kityule]

Could I request a replacement too?

I've been round the houses on your support system and I haven't been able to talk to a single human being.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Krhemsley]

Hi Karl

Thank you, that would be very helpful

[Karl-TalkTalk]

Hi @Krhemsley 

We do not carry individual stocks of remotes, so I'm unable to order a single remote.

What I will have to do, is order a replacement TV box for you.  You can then use this and return the old box minus the remote.

Thanks  

Karl. 

[Krhemsley]

Nothing in the remote control guide has helped. 

I think I just need a replacement remote for the tv hub 

[Anonymous]

Morning,

Have you had a look at the below Help Guide?

TalkTalk Remote Control Guide - TalkTalk Help & Support

Thanks

Michelle

[Krhemsley]

The remote I got from Amazon is a talk talk youview remote I think a v1? Following the instructions I can get it to turn the tv on and off but nothing else.

[Divsec]

Hi @Krhemsley usually you have to tell the universal remote the device you want it to control. Most universal remit suppliers have a very long list of these codes and instructions on how to apply them.