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TV Support

For help with your TalkTalk TV box, channels and apps.

Box out of date

cjvod
Popular Poster
Private Message TalkTalk
Message 3 of 3

Hi, 

 

Our Talk Talk TV box will now not support Netflix or ITV Hub, and is extremely slow to respond to inputs. I have reset multiple times - both complete and soft resets. Is there a way we can replace this with a more up to date unit? 

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2 REPLIES 2

Message 1 of 3

Thank you, that's really useful. 

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Yes, @cjvod.

 

The new box won't have the facility to record, though.

 

You need to contact Talktalk directly during the day to discuss the replacement and adjust your contract to reflect this. 

 

See opening hours near the bottom of this page:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.