Box still not updated despite fix. Trials?

[fr8ys]

@Michelle-TalkTalk my box has still not updated.

I suspect this is because a group of people have been left off deployment of the fix. Those who are on Trials.

Can you please escalate. I will also write ti the trials team.

Thank you

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this 🙂

Thanks

[fr8ys]

Just checked, new software is there and I've updated successfully.

Thanks again.

[Michelle-TalkTalk]

No problem 🙂

Thanks

[fr8ys]

Thank you.

[Michelle-TalkTalk]

Hello,

This should be updated today. If there is no change by tomorrow morning then please let me know.

Thanks 🙂

[Michelle-TalkTalk]

Hi,

Thanks for the update. No problem, I will check for you 🙂

Thanks

[fr8ys]

@Michelle-TalkTalk, I've just heard from YouView who have said trials groups will be updated today.

Hopefully this is the case but be good if you could confirm please.

Thank you.

[Michelle-TalkTalk]

Brilliant thank you 🙂 I should hopefully hear back shortly.

Thanks 🙂

[fr8ys]

I've also added the feedback group I'm in.

[Michelle-TalkTalk]

 Hi,

Ha ha, I must have had my weetabix this morning 🙂 Thank you and I will raise this now and will keep you updated.

Thanks

[fr8ys]

You are too quick! I was adding when you replied.

[Michelle-TalkTalk]

Hi,

Great thank you. Do you have the tv box serial number that you could add to the private notes section please?

Thanks 🙂

[fr8ys]

It's a DN 372T. Huawei.

[Michelle-TalkTalk]

Hi,

Ok, I'm sorry to hear that. Could you confirm which tv box you have please? (make and model) and could you also add the TV box serial number to the Private notes section please and we can raise this to our Products Team for you.

Thanks

[fr8ys]

No, i was trying late evening and again this morning. Says I'm on the latest software.

As said I suspect it's the feedback group I'm in.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Do you have the option to complete a manual software update in the TV settings?

Thanks