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TV Support

For help with your TalkTalk TV box, channels and apps.

Can't get Channel 5catch up TV error VJS - 2999

marciathorpe
First Timer
Private Message TalkTalk

on ‎14-07-2025 07:01 PM

Message 4 of 4

This is only recent as I used to get My-5 ok, 

I wander if it's since the Eero router upgrade

but I cannot get ant Channel 5 catch up TV.

I've reloaded all channels on the TalkTalk box, but still the same

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3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk

on ‎15-07-2025 08:31 AM

Message 1 of 4

Hi @Mandisa-TT 

 

I see that @fr8ys has already answered this one.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Mandisa-TT
Support Team
Staff
Private Message

on ‎15-07-2025 08:15 AM

Message 2 of 4

Hi @KeithFrench this is a Full Fibre customer, any advise.

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fr8ys
Community Star
Private Message TalkTalk

on ‎14-07-2025 07:43 PM

Message 3 of 4

It's a channel 5 issue, nothing to do with the box.

 

See here for details

 

https://help.channel5.com/hc/en-gb/articles/28597485183261-VJS-2999-error-affecting-playback-on-some...

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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