When they first introduced the charge, even if you had never used their TV services, you had to inform Talktalk that you didn't want to use the service and they removed the charge. It was possible to do that through the forum too - it's never been treated as a boost, but part of the contract, so it's not something that can just be fiddled with in My Account.
Nowadays, staff on here don't have the authority to set up or alter deals in this way, so the only way to remove the TV aspect is to phone 03451 720088 or use Chat, @Symondo.
With Supersafe, that is a boost that is often added by default when people renew via an email or My Account offer /upgrade.
We frequently warn about this on here and advise customers NOT to click on the online offers but speak directly to the Loyalty team to clarify every detail.
Sometimes a boost is added free for a while but the discount expires. So buyer beware, and keep on top of the detail!
Gliwmaeden2, a fellow customer.
