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TV Support

For help with your TalkTalk TV box, channels and apps.

Cancelling TV service

James128
First Timer
Private Message TalkTalk

on ‎05-01-2025 08:14 PM

Message 5 of 5

I wish to cancel my TV service add-on, which is says I can do at any time.  However when I try to do it in my account, it says Ineed to phone.  Is there a way to do this online?

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4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk
In response to ferguson

on ‎05-01-2025 08:41 PM

Message 1 of 5

@ferguson yes I know not part of the broadband contract and can be cancelled, but we've been advised it's a change to the contract as agreed, and as communicated by email, and can only be removed by phoning.

PM if you wish to continue discussing.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk
In response to fr8ys

on ‎05-01-2025 08:23 PM

Message 2 of 5

@fr8ys  Sorry to contradict you my friend, but TV services are not part of the broadband contract and can be cancelled at any time. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎05-01-2025 08:17 PM

Message 3 of 5

No, it's deemed part of your contract and contract changes can only be done by phoning.

 

You may also be asked to return your box, in which case a returns bag will be sent.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk

on ‎05-01-2025 08:15 PM

Message 4 of 5

Yes, you can contact customer services via live chat instead:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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