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TV Support

For help with your TalkTalk TV box, channels and apps.

Downgraded TV box

davesey
First Timer
Private Message TalkTalk

on ‎02-01-2025 07:09 PM

Message 2 of 2

I recently had issues with my TV controller for an old Huawei Youview box.  This box had the record and long pause and playback features I liked.  I have been issued a TV Hub that does not have these features, what do I need to do to receive the equivalent TV box?  The bot pathway doesn't work for me.

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fr8ys
Community Star
Private Message TalkTalk

on ‎02-01-2025 07:24 PM

Message 1 of 2

TalkTalk no longer provide recordable boxes and haven't for 4 years now.

 

On the retail market the only recordable box is the Freeview play one by Manhatten. This the T4R.

 

On the grey market you can obtain an EE (BT) Pro box. The benefit of this is the ability to record 4 programmes simultaneously and it has the YouView functionality you will be used to.

 

If you decide to go town this route you will need to phone to request the removal of the TV charge and request a returns bag.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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