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TV Support

For help with your TalkTalk TV box, channels and apps.

Failed recordings

nannapat
Team Player
Private Message

on ‎24-08-2023 10:55 PM

Message 2 of 2

We have one of the old boxes for which we pay £5 per month.  The recordings that have been set constantly fail to record.  Usually this is Channels 4 and 5 but more recently also Channel 3.  I have tried to remove the TV package from my account but can't do so online.  I have been with talkktalk since its Onetel days and I am really unhappy with the service now.  I will be leaving talktalk when our contract expires and will probably go with Virgin.  They won't keep customers if they can't supply  an efficient and reliable service.

nannapat
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎24-08-2023 11:30 PM

Message 1 of 2

The TV charge can't be removed via My Account, @nannapat.

 

You need to ring in on 03451 720088 after 9am (Monday to Saturday) and it would be the same phone number if you wish to leave. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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