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TV Support

For help with your TalkTalk TV box, channels and apps.

ITV hub not working

Private Message
Message 2 of 2

Hi this worked fine Sunday night but last night & tonight I want to finish watching something but it will not work. Why is this please as do annoying? 


Community Star
Private Message TalkTalk
Message 1 of 2



Which box do you have? YouView or the Netgem 4k box or the new TV hub as advice can vary between them.


Also what is happening when the hub fails? Black screen and is it during the programme or when transitioning to or from adverts.


The more information you can provide on the issue, the better.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here -
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).