TV Support

Waley · ‎23-12-2023

I have an older talktalk box that no longer supports ITVX. How can I obtain a new one that will?

fr8ys · ‎27-12-2023

@DavePo29 if you have an issue please start your own thread

However technology changes and it's just a simple fact the Huawei boxes are coming to the end of their shelf life.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

DavePo29 · ‎27-12-2023

I think talktalk is about to loose an original customer who is getting fed-up with constant up grades and contract deviations.

fr8ys · ‎23-12-2023

ITV updated the app and the software they use is no longer compatible with the box hardware. The logo has been updated from the old Hub one but it does not work.
TalkTalk no longer provide boxes that record but do supply boxes that are basically streamers and have the update ITVX on them. The 4k box can record via a usb stick, but only has one tuner so you can't record a Channel and watch another.
You might find it best to retain your box to record and invest in a Roku or Amazon fire stick which also include other free to view apps such as Pluto.
If you want a TalkTalk supplied box you will need to phone and recontract with them.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).