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TV Support

For help with your TalkTalk TV box, channels and apps.

Incorrect programme information

Hypnogogic
Sightseer
Private Message TalkTalk

on ‎27-02-2026 04:22 PM

Message 24 of 24

My guide keeps displaying wrong episode information. Every time I do a factory reset its fine for a day or two but then updates to a horrible yellow on the guide screen and when you hover over a programme it appears to show correct info but when you then press the "i" button it jumps to info from series 1 episode 1 of whatever show it is. Getting tired of resetting box to factory every 2 days - been going on almost a month

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23 REPLIES 23

Philile-TT
Support Team
Staff
Private Message

on ‎27-02-2026 04:38 PM

Message 21 of 24

@Hypnogogic you have the newest version of the TV box. Please answer @fr8ys as he can also assist with troubleshooting TV issues. @fr8ys thank you for the support. 

Phili
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fr8ys
Community Star
Private Message TalkTalk

on ‎27-02-2026 04:33 PM

Message 22 of 24

Could you give us some examples of programmes this is happening on and the day and time they are showing in the guide so we can try and replicate this please?

 

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Philile-TT
Support Team
Staff
Private Message

on ‎27-02-2026 04:25 PM

Message 23 of 24

@Hypnogogic Hi there, I will look into your account to see the box that you have. 

Phili
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