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TV Support

For help with your TalkTalk TV box, channels and apps.

Lost tv channels

Annabellepullen
First Timer
Private Message TalkTalk
Message 4 of 4

My tv ask to retune the channels but now I have most of the channels are missing 

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3 REPLIES 3

Message 1 of 4

@LAH123 Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.

 

One thing I can say is it is nothing to do with your TalkTalk connection as the channels are Freeview over the aerial and nothing, apart from catch-up apps are reliant on your internet connection. There is also no correlation between a sky signal and a Freeview one.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

LAH123
Popular Poster
Private Message TalkTalk
Message 2 of 4

I have lost a lot of channels, when I retune I can get 46 or 102 but none of the BBC chanels are available, not sure what else is missing . I have turned off  both hub box and router and retuned many times in the last 24 hours but no change. I have a TV upstairs which is run through my old sky box and can get all chanels on that so must be my TT connection? 

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fr8ys
Community Star
Private Message TalkTalk
Message 3 of 4

TV or TalkTalk box?

 

If so which box do you have so we can offer advice?

 

If box, do you get all channels if you plug the aerial directly to your TV bypassing the box?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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