NOW TV switch

[Graemealex]

Hi. I tried to use my codes for switching my NOW TV services from Talktalk directly to NOW but they aren’t working. When I go on to my NOW account it tells me to manage them through Talktalk. Anyone know how to make the switch? 

[kanya-TT]

Hey there, @Volkhov1. Please start your own thread to get assistance.

Kanya

[Volkhov1]

well  well, i also have now tv and the boost. took a while and a lot of effort

[SueJo1]

Great, at least some positive action.

I have no confidence that the Boost issue will be solved quickly but at least you can now watch the services you subscribe to.

Best wishes

[Graemealex]

Miracles do happen! After days of frustration and no answers my NOW services are working again. Sorry to hear you are still having issues SueJo1. My NOW account also still says Boost is ‘managed by Talktalk’ but my service is working. Also got another email from NOW saying ‘We acknowledge that this wasn’t a great customer journey and as a gesture of goodwill, will be taking care of the first month’s bill by means of apology.’ Better than nothing, I guess, although there is a problem with that too as part of the refund has ‘failed’. After this fiasco, I should probably be grateful for small offerings. Good luck to anyone still having problems.

[SueJo1]

Very pleased for you! Hope all continues to go smoothly. 
No such luck here, Boost still ‘managed by Talktalk’ 

To use the word ‘managed’ is hilarious!

[mniven]

Well, there's a surprise.  I tried NOW access again a moment ago and it's working!  NOW were due to take payment yesterday and this must have triggered activation of the Entertainment package.  I have not tried to prove that the associated boost is also active.  I hope this means that the other contributors to this thread start getting access as well.  This in no way compensates for the two week's of my life wasted in trying to get NOW to actually supply the product I was promised.

Good luck to you all.

[Graemealex]

Hi SueJo1. I’ll be amazed if this is working in 24-48 hours. It’s not much consolation, but it’s good to know I’m not alone and others are in the same boat. Maybe our perseverance will eventually pay off…

[Graemealex]

Is it any wonder I have lost faith in Talktalk? There has been no help with this whatsoever. And as SueJo1 says in her thread, how are we ever meant to get this sorted if we get passed back and forth from Talktalk to Now, with neither taking responsibility? An abysmal non-service. This is part of the original email I received from Talktalk advising of the switch: ‘Don’t worry, this isn't an immediate change and you'll still be able to watch NOW up until 11pm on 29th July. From there you'll be able to sign up directly with NOW, so there'll be no interruption to your subscription.’

Reading it now, it’s laughable. No interruption! I haven’t been able to watch it for weeks. 

[SueJo1]

Hi Graemealex

I feel your pain! Soul destroying is the right phrase! Clearly no one knows or actually cares. Still more wait and see but I think we both know that nothing will happen! 

[nambuso-TT]

I'm sorry to hear that you feel this way and that you have lost faith in us however please wait as advised from NOW TV.

[Graemealex]

Just had another soul-destroying chat with NOW. As usual I had to explain the whole thing from the start for the umpteenth time. Was eventually told my service would start in the next 24-48 hours. Will wait and see but not totally convinced as adviser didn’t know why my account has been credited with £24.99 and another credit for £4.99 had failed. Most bizarrely, I was told I would have to contact Talktalk about this as they were my billing partner even though the email came from NOW, and Talktalk keep telling me it is nothing to do with them. Does anyone at NOW or Talktalk actually know what is going on? The NOW advisers obviously have no clue. The overall level of incompetence and ‘couldn’t care less’ attitude fromNOW and Talktalk is staggering. 

[nambuso-TT]

Hi there @LiamG7. I am very sorry to hear that you are also experiencing the same issue. Should you require further assistance, please do start your own thread thanks.

[Graemealex]

Thanks for the message @LiamG7. Good to know. I agree, when it was running the service was great, worked very well, but the switchover has been a complete shambles. Strangely, I got an email tonight from NOW saying I was getting a credit refund of £24.99 but I have no idea what it is for, and there was no explanation, as I haven't actually paid for anything yet.  It just makes me think they don’t know how to sort this. And also, I think the cut off date for using the discount codes is approaching. What happens when that has passed and it’s still not working?

[LiamG7]

I’ve been told by nowtv to wait a week as they’re working on the code issues as many people are affected. I’ve asked for an update Wednesday as waiting a week for something I’m not convinced will

come is not ideal!

I’ve also confirmed with TalkTalk that due to agreement being broken I’m free to take my broadband elsewhere too without charge. If there’s no resolution

to the now tv, might as well move all services and save some money.

Really poor handling by both TalkTalk and Now TV up to now, disappointing as once up and running, service has been good on the whole. 

[nambuso-TT]

I understand and I am very sorry for the inconvenience.

[Graemealex]

I did use the link that you shared - I sent an email. I didn’t really see the point of making a complaint through the chat service as that has got me nowhere so far. Seems like making a complaint is as difficult as trying to get any proper help. It also appears to be made as difficult as possible in an effort to discourage anyone who wants to make a complaint. After all, why would Talktalk actually want to try to help its customers… And yes, I have no option but to wait and wait and wait for someone to sort this out. Frustrating, time-consuming and ultimately pointless.

[nambuso-TT]

I can confirm that there is no open complaint on the account and you will need to use the link that I shared above so that the complaint team will contact. I do suggest that you wait for the email from NOW TV as well for further help. Thanks

[Graemealex]

Yes. And have been for several days. Doubt it will ever arrive. Me being cynical, but maybe they’re waiting for the date on the codes to run out so they don’t have to honour them? 

[nambuso-TT]

I am sorry to hear this, just confirm you are awaiting an email from NOW TV?

[Graemealex]

No, it has not. NOW TV still not working for me despite numerous chats with NOW advisers. It’s difficult to work out what is going on as I keep getting conflicting information. The best I can work out is it’s a problem with the codes provided by Talktalk. I have been promised an email at some point but I’m not holding my breath as the customer service from NOW is terrible - both Talktalk and NOW need to up their game as this is no way to treat customers. And there is no reply so far from Talktalk regarding my complaint.