hub

[Grissles]

Need a new hub box,dropped mine and it broke.

[kanya-TT]

Hey there, @Gliwmaeden2. Thank you. We will need to know what type TV hub box you have to so we can replace the damaged one. 

Kanya

[Gliwmaeden2]

I believe it's a TV box, @kanya-TT, not a router.

@Grissles which model is it?

It may need to be returned, and getting a replacement usually involves contacting the Retentions team as the latest hubs are charged as a £5 rent. Adjustments on your contract might apply.

[kanya-TT]

Hey there, @Grissles. Let us look into this for you. As you mention that the tv hub is damaged. 

Kanya

[Divsec]

Hi @Grissles your post has been escalated. Which hub have you broken? What model is it?