I believe it's a TV box, @kanya-TT, not a router.
@Grissles which model is it?
It may need to be returned, and getting a replacement usually involves contacting the Retentions team as the latest hubs are charged as a £5 rent. Adjustments on your contract might apply.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
