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TV Support

For help with your TalkTalk TV box, channels and apps.

New 4k Box

BowBelle
First Timer
Private Message TalkTalk

on ‎19-10-2025 05:09 PM

Message 7 of 7

Hi have just received the new NetGem 4k box to replace our existing one. Can someone tell me does this box record all programmes not just the currently viewed one and will recordings from our existing box be saved and available to view through the new box. Not had any response via TalkTalk help so far

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6 REPLIES 6

mandisa1-TT
Support Team
Staff
Private Message
In response to fr8ys

on ‎20-10-2025 05:43 PM

Message 1 of 7

Thank you for the support @fr8ys 

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fr8ys
Community Star
Private Message TalkTalk
In response to BowBelle

on ‎20-10-2025 04:35 PM

Message 2 of 7

@BowBelle don't forget to request the entertainment monthly charge is removed from your account.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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nambuso-TT
Support Team
Staff
Private Message
In response to BowBelle

on ‎20-10-2025 04:07 PM

Message 3 of 7

No worries:) Thank you very much for letting us know. Should you require any further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day ahead.

 

Goodbye

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BowBelle
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎20-10-2025 04:00 PM

Message 4 of 7

Thank you so much. I’ve decided to return the new box and keep my original one as it does everything I want. 

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nambuso-TT
Support Team
Staff
Private Message
In response to fr8ys

on ‎20-10-2025 11:55 AM

Message 5 of 7

Hi there 

 

@fr8ys Thank you very much for the support.

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fr8ys
Community Star
Private Message TalkTalk

on ‎19-10-2025 05:17 PM

Message 6 of 7

Hi,

 

You say it's a NetGem box, which is unusual now as TalkTalk have not supplied this box for somewhile now. The only box they offer now is the TV hub which does not record.

 

If it is a NetGem box, then recording is via a USB you insert into the box in the rear panel. The box only has one tuner and so will only be able to record the programme you are watching or record 1 programme if the box is in standby.

 

If you wish to record a programme while watching another, you will need a separate aerial feed to the box and TV and watch a programme on the TV, while the box is on standby.

 

You cannot view any programmes recorded on another box via another box, even if it is the same model due to licensing issues imposed by the various TV companies.

 

Hope this answers your queries.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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