New remote (not 4K box), won’t begin tv/avr process

[ReenaP90]

Hi,

I received a new box in the post and after setting it up, I can’t seem to pair the remote to the tv to allow the volume to be controlled. My old TalkTalk remote did this fine, as does my FireStick remote.

I have followed the website instructions here: https://help-centre.talktalk.co.uk/TV/Find_info_or_guidance_about_my_TV/TalkTalk_Remote_Control_Guid... to go to the TV/AVR Controls settings but I can’t seem to do anything once the page opens apart from click back. I can’t click begin or anything else, so I can’t seem to pair the remote. 

Please help, I really don’t want to have to be using two remotes, and if this doesn’t pair, I’ll go back to exclusively using the FireStick instead. 

Thanks in advance! 

[mandisa1-TT]

Thank you for the support @fr8ys 

Hi there @ReenaP90 I hope the steps provided by @fr8ys were helpful and resolved your issue.

[fr8ys]

Hi,

 Two things to try.

1 try resetting your remote and re-pair with your box, then try again.

2 If that doesn't work, try resetting the box by doing a factory reset which should clear any bugs in the setup.

Hope this cures your issue.