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TV Support

For help with your TalkTalk TV box, channels and apps.

No sound even after factory reset

rodney63
First Timer
Private Message TalkTalk

on ‎29-05-2024 07:52 PM

Message 5 of 5

Have no sound on the TV - tried all the settings and finally a factory reset,but still no sound

 

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4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk
In response to rodney63

on ‎29-05-2024 08:14 PM

Message 1 of 5

Ok thanks, I made an incorrect assumption that is was one of the 4k boxes.

 

Unfortunately the 372t boxes are approaching end of life.

 

One thing you can check is that the mute button is not stuck on the remote.

 

Also under the settings try changing the output to surround sound as this will boost the box volume to 100%.

 

Let us know how it goes.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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rodney63
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎29-05-2024 08:06 PM

Message 2 of 5

the box is DN372T  - and checked the cable is in securely - had the box a while so would be original cable that came with the box

 

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rodney63
First Timer
Private Message TalkTalk

on ‎29-05-2024 08:04 PM

Message 3 of 5

Its DN372T box - yes cable is in securely and have had the box sometime so would original cable

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎29-05-2024 07:59 PM

Message 4 of 5

Which box do you have?

 

Have you checked the HDMI cable is in securely?

 

Are you using the hdmi cable that came with the box? If not try that.

 

Let us know how you get on and which box you have?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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