Remote button has stopped working

[RachelMaisy]

Hello

A button on my Talk Talk TV remote has stopped working.

How can i get a replacement? 

Thank You

[Karl-TalkTalk]

Hi

Yes, they must now be using returns labels for the box.

Karl.

[RachelMaisy]

There was no returns bag but there was a return postage label. I assume im just to return it in the box?

[RachelMaisy]

Thank you very much

[Karl-TalkTalk]

Hi

That's the remote for the 4K TV Box.

We don't carry stocks of the individual remotes, so I'll have to replace the whole unit, but you can swap the remotes when it arrives and send back the box in the provided returns bag.

Thanks  

Karl. 

[RachelMaisy]

 Here is a photo of the remote. It is the arrow button that doesnt work

[Karl-TalkTalk]

Hi

What button is this and what model TV Box do you have?

Thanks  

Karl.