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TV Support

For help with your TalkTalk TV box, channels and apps.

Remote button has stopped working

RachelMaisy
Sightseer
Private Message TalkTalk
Message 7 of 7

Hello

 

A button on my Talk Talk TV remote has stopped working.

 

How can i get a replacement? 

 

Thank You

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6 REPLIES 6

Message 1 of 7

Hi

 

Yes, they must now be using returns labels for the box.

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 7

There was no returns bag but there was a return postage label. I assume im just to return it in the box?

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Message 3 of 7

Thank you very much

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Message 4 of 7

Hi

 

That's the remote for the 4K TV Box.

 

We don't carry stocks of the individual remotes, so I'll have to replace the whole unit, but you can swap the remotes when it arrives and send back the box in the provided returns bag.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 5 of 7

IMG_5574.JPEG

 Here is a photo of the remote. It is the arrow button that doesnt work

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi

 

What button is this and what model TV Box do you have?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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