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TV Support

For help with your TalkTalk TV box, channels and apps.

Set top box upgrades

RichardV78
First Timer
Private Message TalkTalk

on ‎10-10-2025 04:57 PM

Message 4 of 4

We received an email a couple of weeks ago saying set top box would no longer be able to receive upgrades but we could have a new box. We asked for a new box but have heard nothing since.

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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk
In response to RichardV78

on ‎10-10-2025 05:21 PM

Message 1 of 4

Nope, they don't do that sort of thing any more. If your box is still recording OK and you value that feature then you can carry on using it. 

 

Here's the lowdown on the various types they have supplied over the years:

https://help-centre.talktalk.co.uk/TV/Find_info_or_guidance_about_my_product/Compare_our_TalkTalk_TV...

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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RichardV78
First Timer
Private Message TalkTalk

on ‎10-10-2025 05:16 PM

Message 2 of 4

Cheers, Ferguson. I got the impression from the email that it would be a like for like swap, including recording facility.

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ferguson
Community Star
Private Message TalkTalk

on ‎10-10-2025 05:09 PM

Message 3 of 4

Your best bet would be to get in touch with customer services directly. Bear in mind that the latest box is a streaming device only with no recording functions bar live pause and rewind. 

 

Contact details and opening hours here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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