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TV Support

For help with your TalkTalk TV box, channels and apps.

BBC always goes through iPlayer

Old-Davey
First Timer
Private Message TalkTalk
Message 4 of 4

This problem started some months ago. I have the Netgem box. When channels selected takes ages to go through iPlayer. Very frustrating. 

I see others have posted on this issue.

Is there a solution?

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3 REPLIES 3

Message 1 of 4

Thank you so much for the support @fr8ys 

Hi there @Old-Davey Kindly give it a try and let us know how it works.

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Old-Davey
First Timer
Private Message TalkTalk
Message 2 of 4

Thanks fr8ys - I'll give that a try.

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fr8ys
Community Star
Private Message TalkTalk
Message 3 of 4

This is as expected behaviour and usually occurs when the signal strength drops.

 

The solution is to use the channels in the 100 range, eg 101 for BBC 1. Not only will this resolve the issue, but if you have an HD or 4k TV, the picture quality will be noticeably better. This holds true for all the HD channels in the 100 range.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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